ast Updated: 26 August 2026

1. Introduction

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to online yoga memberships purchased from Yogmantra Yogalay.

Yogmantra Yogalay is an online yoga service operated by Shubham Battase.

By purchasing an online yoga membership through our website, you acknowledge that you have had an opportunity to review this Refund & Cancellation Policy before completing your purchase.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

2. Nature of Our Service

Yogmantra Yogalay provides scheduled online yoga classes and membership plans.

Memberships are offered for specific durations and may be associated with a selected class/batch timing.

Because our service provides access to scheduled online classes rather than a physical product, cancellation and refund requests are handled according to the circumstances described in this Policy.

Nothing in this Policy is intended to remove or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted.

3. Before Completing Your Purchase

Before making payment, customers should carefully review:

Selected membership duration;
Selected batch/class timing;
Membership price;
Applicable discount or offer;
Customer information;
Order details; and
Any other information displayed during checkout.

Once payment is successfully completed, the order may be processed and the membership may be activated.

Customers should contact us as soon as possible if they notice an error in their order details.

4. Cancellation Before Membership Activation

If you have completed payment but your membership has not yet been activated or your class access has not yet commenced, you may contact us as soon as possible to request cancellation.

We will review the request and determine the applicable refund, if any, based on:

The status of the order;
Whether membership access has already been provided;
Whether the service has commenced;
The circumstances of the request; and
Applicable law.

Where a refund is approved, it will normally be processed through the original payment method where technically possible.

5. Cancellation After Membership Activation

Once a membership has been activated or the customer has been provided access to the purchased online yoga service, cancellation and refund eligibility may be limited.

However, this does not mean that all refund requests will automatically be rejected.

If you have a genuine issue relating to the service, please contact us and explain the circumstances.

We will review the request fairly, taking into account:

The membership plan purchased;
The amount of service already provided;
The nature of the issue;
Whether the service substantially corresponds to what was described at the time of purchase; and
Any applicable consumer rights or legal requirements.

6. Incorrect Membership or Batch Selection

Customers are responsible for checking their selected membership duration and batch timing before completing payment.

If you accidentally select the wrong membership or batch, contact us as soon as possible after payment.

Where the requested change is operationally possible, we may assist with changing the batch or membership selection.

A change is not guaranteed if the requested plan or batch is unavailable or if the membership has already commenced.

Where a price difference applies, the applicable additional payment or refund may be determined based on the revised selection.

7. Duplicate Payments

If you believe that you have been charged more than once for the same membership because of a duplicate transaction, please contact us promptly.

We will verify the relevant payment and order records.

Where a duplicate payment is confirmed, the additional amount will be refunded through the appropriate payment method, subject to payment-provider processing requirements.

8. Failed or Unsuccessful Payments

If a payment fails or is not successfully confirmed, the membership will not be treated as successfully purchased merely because the customer attempted the payment.

If your bank or payment provider shows that money was deducted despite the website showing a failed or unsuccessful payment, please contact us with the relevant transaction information.

We will verify the payment status with the applicable payment provider and take appropriate action.

9. Payment Successful but Order Not Confirmed

If your payment was successfully completed but you do not receive an order confirmation or membership confirmation, please contact us.

Please provide, where available:

Your name;
Email address;
Mobile number;
Payment reference/transaction ID; and
Approximate date and time of payment.

We will verify the transaction and update you regarding the status of your membership.

10. Service Not Available or Materially Different From What Was Offered

If Yogmantra Yogalay is unable to provide the purchased service or the service materially differs from the description presented at the time of purchase, please contact us.

We will review the circumstances and, where appropriate, provide a suitable remedy, which may include:

Rescheduling;
Alternative class/batch arrangements;
Replacement access;
Extension of membership; or
Refund, where appropriate.

Any remedy will be considered in accordance with the circumstances and applicable law.

The Consumer Protection (E-Commerce) Rules contain protections relating to services that do not conform to the characteristics agreed with the consumer and the circumstances in which consideration may need to be refunded.

11. Class Cancellation or Schedule Changes by Yogmantra Yogalay

Occasionally, a class may need to be rescheduled or a batch timing may need to change because of circumstances such as:

Instructor availability;
Technical problems;
Holidays;
Emergencies;
Internet or platform disruptions; or
Other operational circumstances.

Where reasonably possible, we will inform affected members and provide an appropriate alternative, such as:

A rescheduled class;
An alternative available batch;
An extension of membership; or
Another reasonable arrangement depending on the circumstances.

If we are unable to provide a reasonable alternative where the service has materially been affected, we will review the matter for an appropriate remedy, including a refund where appropriate.

12. Technical Problems

Customers are responsible for maintaining a suitable:

Internet connection;
Device;
Power supply; and
Required software/application

to participate in online classes.

Problems arising solely from the customer’s device, internet connection, power supply, or other circumstances outside Yogmantra Yogalay’s reasonable control generally do not automatically qualify for a refund.

However, if you experience a genuine technical problem affecting your ability to use the service, please contact us so that we can try to assist.

13. Missed Classes

If a customer voluntarily misses a scheduled class, a refund will generally not be provided solely because the customer did not attend.

Where possible, Yogmantra Yogalay may provide alternative arrangements according to the membership plan and operational availability.

Any such alternative is discretionary unless otherwise stated with the membership plan.

14. Membership Sharing or Misuse

Memberships are intended for the customer who purchased them.

If a membership is shared, resold, distributed, or otherwise misused in violation of our Terms & Conditions, Yogmantra Yogalay may suspend or restrict access where reasonably necessary.

Any refund request arising from such misuse will be considered in accordance with the circumstances, the applicable Terms & Conditions, and applicable law.

15. Refund Eligibility

A refund may be considered in circumstances including, but not limited to:

Duplicate payment;
Payment-related error resulting in an incorrect charge;
Failure to provide the purchased service;
Material failure to provide the service as described;
A significant service issue that cannot reasonably be resolved through an alternative arrangement; or
Other circumstances where a refund is required or appropriate under applicable law.

This list does not create a promise of a refund in every circumstance. Each request will be reviewed based on the relevant facts.

16. Non-Refundable Circumstances

Subject to applicable consumer rights and the circumstances described above, a refund may generally not be available solely because:

The customer changed their mind after the membership has commenced;
The customer voluntarily stopped attending classes;
The customer missed scheduled classes;
The customer did not use the membership for personal reasons;
The customer’s internet connection was unavailable;
The customer’s device was unavailable or unsuitable; or
The customer failed to follow provided joining instructions.

Customers are encouraged to contact us if there are special circumstances. We will review genuine concerns individually.

17. Refund Request Procedure

To request a cancellation or refund, contact us using:

Email: contact@yogmantrayogalay.in
Phone / WhatsApp: +91 94052 79387

Please include:

Full name;
Email address used for the purchase;
Mobile number;
Order number, if available;
Date of purchase;
Membership/batch selected; and
Reason for the request.

Providing the relevant information helps us verify the order and process the request efficiently.

18. Refund Review

After receiving a refund request, we may verify:

The order;
Payment transaction;
Membership status;
Membership activation date;
Class access provided;
Attendance or service usage where relevant; and
Other information necessary to evaluate the request.

We may contact the customer for additional information if reasonably necessary.

19. Approved Refunds

If a refund is approved, we will normally initiate it through the original payment method where technically possible.

The time taken for the refunded amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

Yogmantra Yogalay does not control the processing time of third-party financial institutions.

We will provide reasonable confirmation when the refund has been initiated where appropriate.

20. Payment Gateway Charges

Where a payment gateway or financial institution has charged a transaction fee, the treatment of such fee in a refund will depend on the circumstances of the refund and applicable law.

We will not use this provision to unlawfully reduce a refund amount that is required to be returned to a consumer.

21. Promotional Discounts and Coupons

If a membership was purchased using a promotional discount or coupon, any refund will be calculated with reference to the amount actually paid and the applicable terms of the relevant offer.

Promotional coupons or discounts generally have no separate cash value and cannot normally be converted into cash unless expressly stated.

22. Birthday Offers and Coupons

Birthday offers, discounts, or membership coupons that may be provided based on a customer’s Date of Birth are promotional benefits.

Unless specifically stated with an individual offer:

They are not guaranteed;
They cannot be exchanged for cash;
They may have an expiry date;
They may be subject to eligibility conditions; and
They may not be combined with other promotions.

The specific terms communicated with the birthday offer will apply.

23. Cancellation of Promotional or Complimentary Benefits

Promotional benefits may be withdrawn or cancelled where they were obtained through:

Fraud;
Misuse;
Duplicate accounts;
Unauthorized sharing;
Incorrect information; or
Other conduct that violates the applicable offer terms.

This does not affect any consumer rights that cannot legally be excluded.

24. Changes to Membership

Where operationally possible, customers may request a change to their batch or membership arrangement.

Any such change will depend on:

Availability;
Membership terms;
Price difference;
Whether the membership has commenced; and
Other relevant circumstances.

We will communicate any additional payment or refund requirement before making a material paid change where reasonably practicable.

25. No Automatic Renewal

Unless expressly stated otherwise at the time of purchase, Yogmantra Yogalay memberships are not automatically renewed.

A customer will need to make a new purchase to continue their membership after the applicable membership period ends.

26. Fraudulent or Unauthorized Transactions

If you believe a transaction was made using your payment method without your authorization, contact your bank/payment provider immediately and also notify us.

We may cooperate with the relevant payment provider or financial institution to investigate the transaction.

27. Grievance Redressal

If you are dissatisfied with the handling of a cancellation or refund request, you may contact us directly.

Yogmantra Yogalay
Owner: Shubham Battase
Email: contact@yogmantrayogalay.in
Phone / WhatsApp: +91 94052 79387

We will make reasonable efforts to acknowledge and address customer grievances promptly.

The Consumer Protection (E-Commerce) Rules, 2020 contain specific grievance-redressal requirements for covered e-commerce entities, including requirements relating to acknowledgement and resolution of complaints.

Nothing in this Policy is intended to prevent a consumer from exercising a right or remedy available under applicable law. Consumer Commissions established under the Consumer Protection Act, 2019 provide a mechanism for consumer dispute redressal.

28. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect:

Changes in our membership plans;
Changes in our services;
Changes in our refund practices;
Changes in payment methods; or
Changes in applicable legal or regulatory requirements.

The updated version will be published on this page with a revised Last Updated date.

29. Contact Information

Yogmantra Yogalay
Owner: Shubham Battase
Email: contact@yogmantrayogalay.in
Phone / WhatsApp: +91 94052 79387
Website: yogmantrayogalay.in

Last Updated: 26 August 2026